With \u2018Frag Integreat\u2019, the Integreat platform now offers a new feature that provides users with personalised answers to their questions. Users can ask their questions in a chat window, and the answers are generated exclusively using Integreat content relating to the selected local authority. Unlike the existing Integreat search function, \u2018Frag Integreat\u2019 is able to find relevant content based on meaning, rather than just direct matches to search terms. This means that appropriate answers can be provided even for imprecise questions or search terms.<\/p>\n\n\n\n
To ensure the accuracy of answers, questions are only answered if they are covered by the content of the relevant local authority. The pages used to answer the question are displayed to users as further links.<\/p>\n\n\n\n
Questions can be asked in any language; the answer is generated in the language selected for the content.<\/p>\n\n\n\n
The chat-based search assistant will be available from 1 February 2026; it is free of charge and requires no data protection adjustments.<\/p>\n\n\n\n
Optionally, municipal staff can use Frag Integreat to take over conversations and thus engage directly with app users. Frag Integreat supports this process with automatic translations in both directions. Those seeking advice continue to write in their native language; advisers can reply in German, and the reply is then automatically translated. Insight into the questions posed by the app\u2019s target audience also makes it possible to identify and address gaps in the Integreat content. When conversations are taken over, advisers have access to all responses, as well as the reasoning behind why our system chose to use or exclude specific page content in its replies.<\/p>\n\n\n\n