Privacy policy for the use of the Integreat apps

(as of: 26.03.2020)

When using the Integreat apps for smartphones, the Integreat web application, the app “hallo aschaffenburg”, and the web-app “Netzwerk Obdach & Wohnen” (together “Apps“), the Tür an Tür – Digitalfabrik gGmbH (from now on “Digitalfabrik” or “we“) collects data as the responsible party. In this privacy statement, we explain how we process the data we collect. Personal data is all information relating to an identified or identifiable natural person.

Which data we collect and process

Whenever content on / / is accessed or the associated app (Android/iOS/Windows) is updated, the following usage data is collected anonymously, i.e. without allocation to a specific person or IP address, if an active Internet connection exists:

  • Date and time of the retrieval;
  • Name of the Internet service called up, the resource called up and the action used;
  • Query made by the client;
  • Amount of data transferred;
  • Message indicating whether the retrieval was successful;
  • Browser identification (usually contains the browser version and the operating system).

The following information will be transferred to our servers if the app on your smartphone does not behave as expected:

  • Hardware Model
  • Operating system version
  • Device name
  • Unique identification number (only on Android)
  • Status of network connections
  • The last pages and actions called in the app
    This information is stored for 6 months and is used to find and fix errors in the app.

According to the principle of data avoidance and data economy, as well as the principle of anonymous and pseudonymous use, only the minimum amount of usage data is collected, insofar as this is necessary for the technical operation of the apps as well as the determination of the accessed content.

The information collected cannot be traced back to a specific person either directly or with the help of additional knowledge. The individual users cannot therefore be identified. We do not create any user profiles.

For what purposes and on what legal basis do we process your data?

The use of the apps is possible without providing your personal data.

If you call us or make an inquiry by e-mail, we process the personal data you may have provided us with only for the legitimate interest of processing your inquiry.

To whom we pass on your data

Data collected when accessing the apps or for a specific service will only be transferred to third parties outside our company,

  • insofar as we are obliged to do so by law or by order of a court or public prosecutor, or,
  • to the extent that the disclosure of data is necessary in the event of attacks on the Internet infrastructure of our company for legal or criminal prosecution.

The data will not be passed on for commercial purposes. Furthermore, the data is anonymous, i.e. it cannot be assigned to a specific or determinable person.

The data will not be transferred to other countries. The server location is Germany.

How long we store your data

The collected usage data is stored anonymously as long as it is needed for evaluations and then completely deleted.

If you send us an inquiry via the app, we only store your personal data for as long as is necessary to process the inquiry. Finally, we delete your personal data completely.

Your rights

As far as we process personal data from you, you have the right to information about the personal data processed by us as well as to correction or deletion or restriction of the processing or a right of objection against the processing. To assert your rights, simply contact us using the contact details given below.

You also have the right to lodge a complaint with the responsible supervisory authority regarding the processing of personal data.

There will be no decision based exclusively on automated processing.

Changes to this data protection declaration

This privacy policy may be changed in the future. You will find the current version of the data protection declaration on our website.

Data Protection Officer

We have appointed a data protection officer. He can be reached at :

Daniel Kehne
Tür an Tür – Digitalfabrik gGmbH
Wertachstr. 29
86153 Augsburg

Contact details of the responsible person

If you would like to contact us, for example to make a data protection request or to assert your rights, you can contact us by e-mail, telephone or post at:

Tür an Tür – Digitalfabrik gGmbH
Wertachstr. 29
86153 Augsburg

For further information please contact

The contents (especially texts and images) of the Integreat app and the CMS system are covered by the CC BY 4.0-Licence. The contents may thus be passed on and used under naming.

The app was developed according to the guidelines of the Düsseldorfer Kreis orientation guide (in German) (now: Business Working Group of the Data Protection Conference) and observes the principles of Privacy by Design.

The complete source code can be viewed and downloaded 100% transparent on Transparency is very important to us in every sense. You can find out more about this here: